1§ BOOKING POLICY
After receiving the request, Mazurkas Travel confirms needed space for Guaranteed Tour (confirmation depends on availability).
To make a booking we require:
- clients’ full names
- number of rooms
- type of rooms’ needed - single, twin (two separate beds in the room) or double (one queen size bed for two persons)
- other requirements if needed (i.e. non-smoking room, dietary restrictions)
After receiving the request for Guaranteed Tour, Mazurkas Travel sends information about availability of needed space and the pro-forma invoice for the deposit. The deposit 20% of the total price is requiredto confirm the tour. The deposit should be send within 7 days from issuing the pro-forma invoice. The deposit is non-refundable in case of cancellation. After receiving the deposit, Mazurkas Travel sends the receipt of payment and confirmation letter. The tour is definitely confirmed once the deposit is received. All documents relating to our Guaranteed Tours will be sent via e-mail.
2§ PAYMENT TERMS
Mazurkas Travel issues pro-forma invoice for the payment around 60 days prior tour starts. Total cost for the tour has to be transferred directly to Mazurkas Travel bank account:
- Bank Handlowy w Warszawie S.A. I/O Warszawa
- address: ul. Traugutta 7/9, 00-950 Warszawa, Poland
- account for EUR payment - PL 78 1030 1016 0000 0000 0360 3037
- swift code: CITIPLPX
We also accept major credit card payments (Visa, Master Card or American Express). The company credit card will be charged in the local currency PLN (Polish Zloty) and will be exchanged by your bank at the exchange rate applicable on the day the bank process the charge. For this reason, there my be a variation in the U.S. price quoted and the actual rate processed on the credit card.
Total cost for the tour has to be transferred / paid with credit card latest 50 days prior to arrival. Mazurkas Travel sends the receiptof payment and final confirmation letter afterreceiving the final payment. If final payment is not received as scheduled you reservation will be automatically cancelled and your deposit payment forfeited.
3§ CANCELLATION TERMS
In case of cancellation the 20% deposit stays non-refundable. Cancellation deadlines under following conditions:
- Up to 50 days prior to arrival - no cancellation fees.
- 49-30 days prior to arrival - we charge 50% of total price.
- Less than 30 days prior to arrival - we charge 100% of total price.
- Non-show - we charge 100% of total price.
4§ TRIPLE ROOMS
Please note, hotels do not have standard triple rooms. We may provide double room with extra bed only (roller-bed or sofa). Such room is available for family with child less than 7 years old. We do not provide twin or double room with extra bed for three adult persons.